Privacy Policy of Nurtem

Information collection and use

This Privacy Policy applies only to information we collect via the website www.nurtem.com/ , online, email, telephone, electronic devices and other interactive services. In order to help you get the most out of our service, we collect User submitted personally identifiable information when you use the Service. For example, we may collect information you provide when you create an account, create or edit your profile, upload content (photographs, essays, lessons, etc.), provide profile descriptions or comments,  participate in interactive features of the Service, connect or communicate with us via third party social media sites, send us an email, request customer support or otherwise communicate with us or communicate with other users through the Service. Such information may include your name, address, password, zip code, email address, and phone number for communication purposes. Information may be submitted to the Site or via telephone or email when communicating with Nurtem support. For students and parents, we may collect information related to payment for tutoring sessions; tutoring questions related to homework or assignment feedback of a student (once the parent provides consent for submission);  For tutors, we may collect your Social Security number (SSN) or Federal Employer Identification number (FEIN) and date of birth, for tax purposes or to complete a background check; we also collect content you upload for purposes related to transmission to other users or public display on the Site or Apps. As detailed in the “Data Transmission and Storage” section below, we use Secure Socket Layer (SSL) encryption on any page of the Site where we ask you to submit personally identifiable information and encrypt all such information for safe storage in our system.

We also gather information when you use the Service, including the type of browser you use, access time, pages viewed, and your IP address; and we collect information about the computer or mobile device you use to access the Service, including without limitation operating system and unique device identifiers and mobile network information. This data is used to better understand and enhance the user experience on the Site and Apps. Nurtem may publish these statistics or share them with third parties without including any personal information. Remove the above red and mention that We don’t track any information across other applications.

We may also obtain information from other sources and combine that with information we collect through the Service. For example, we may collect information about you from other users, identity verification services, mailing list providers and publicly available sources. If you log into your account through sign-in services, like Facebook Connect or Google Authenticator, you provide Nurtem with permission to access certain information about you such as your Facebook User ID, user profile and profile picture. User-generated content posted through certain social networking preferences (e.g. pages you “Like” or “Follow”) may be viewed by the general public. Accordingly, Nurtem cannot ensure the privacy of any information included in such User-generated content.

Location information

When you use the Service, a location feature exists whereby it will automatically collect your geolocation information. In such an event, the Service will use and share such locations to enable users to determine which users in their network are nearby. Nurtem may also use location information to provide information and advertising to users. IF YOU WANT TO STOP THE AUTOMATIC COLLECTION OF YOUR LOCATION INFORMATION, YOU MAY DO SO BY USING THE PRIVACY SETTINGS ON YOUR BROWSER AND/OR ON YOUR DEVICE.

​Data transmission and storage

Nurtem uses industry-standard 128-bit SSL encryption when collecting and transmitting your information through the Site and the Nurtem network (collectively, the “System.”) Once information has been collected, we encrypt sensitive data in our database for added security. Nurtem also uses firewalls and hardware monitoring across our System to protect against unauthorized access. Unfortunately, even with these measures, Nurtem cannot guarantee the security of PII. By using the Service, you acknowledge and agree that Nurtem makes no such guarantee, and that you use the Service at your own risk.

Financial information

We do not store any credit card or other financial information in our system. The payment processing gateway used by Nurtem collects and processes the payment which is in full compliance with the Payment Card Industry Data Security Standard.

Use of cookies

Nurtem uses cookies to help create a better user experience. A cookie is a small text file that is sent to your browser from a web server and may be stored on your computer’s hard drive. Nurtem uses cookies to better customize your experience on the Site based on User attributes like your location and account preferences. No personally identifiable information is stored in our cookies. While you may elect to disable or delete cookies from your browser at any time, please note that this action may limit your use of Nurtem services that require cookies.

Use of personal information

Nurtem may use personal information you specifically give to us: a) to provide services to you through the System, b) to process transactions and billing, c) for identification and authentication purposes, d) to communicate with you concerning the System, transactions, security, privacy and administrative issues relating to your use of the System, e) to improve your response to and interaction with the System, f) process and deliver contest and sweepstakes entries and rewards and verify eligibility; g) to do something you have asked us to do, or tell you of services that we think may be of interest to you; h) in the case of teacher feedback of a student, we will transmit it as you ask us to; i) personalize and improve the Service and deliver and display targeted advertisements on our Service, content or features in the Service and on other sites or apps; and j) to provide third party tutor-matching services an opportunity to provide you with information about tutors; and k) for administration of and troubleshooting regarding the System. Nurtem shares a minimum amount of information between tutors and students in order to facilitate the arrangement of tutoring sessions. We reserve the right to release non-personally identifiable information collected in aggregate, however. Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from our Site, apps and elsewhere on the internet and use that information to provide measurement services and target ads. If you wish to opt-out of the collection and use of information for ad targeting you can do so using the following links: https://www.aboutads.info/choices and https://www.youronlinechoices.eu/.

​Minors

This Service is not intended for use by children under 13 years of age without parental consent.
Nurtem does not knowingly collect personally identifiable information from children under the age of 13 without parental consent. If you are under the age of 13, please do not provide your contact information or any other personally identifiable information to Nurtem. If you are the parent or legal guardian of someone under the age of 13 who may have provided us with information without your knowledge or consent, please contact us to have this information removed. We do not share any personally identifiable information of children without parental consent. All contact, including tutoring sessions, between a tutor and any minor should, of course, take place only in a supervised setting. An adult must be with the child during the entire session.

​Tutors

Please read this Section carefully since it limits the liability of Nurtem and its parents, subsidiaries, affiliates, and related Tutors should follow all the legal and follow Legal requests and business transfers Nurtem may disclose personal information when we believe such action is necessary to comply with the law or enforce or apply our Terms of Service. In the event of a change in control of Nurtem’s business, personal information may be exchanged as part of a merger, sale, or other business transfer. If such a transfer makes a material change to this Privacy Policy, we will notify you of any changes.

Accessing, Updating, and Deleting your personal data

Users have the ability to access and update their personal data collected and maintained by Nurtem through the following methods:

To update directly provided data, users can log into their accounts and make necessary changes at any time.

Should users wish to terminate their accounts:
Students can navigate to their profile settings page and follow the outlined steps here.
Tutors will find the termination process detailed here.
In case of any challenges encountered during the termination process, users are encouraged to reach out to the Support Team for assistance.

It’s important to note that even after an account is terminated, certain portions of the user’s data may remain visible to others. This may include data that has been copied, stored, or shared by other users, or posted to third-party platforms. Nurtem retains user data for as long as necessary to fulfill legitimate purposes, such as legal obligations, dispute resolution, and enforcement of agreements, in accordance with applicable laws and regulations.

To request access, correction, or deletion of personal data, users can utilize the online form available here. Alternatively, requests can be submitted via email to support@nurtem.com. Users are requested to allow up to 30 days for a response. For security purposes, requests must be sent from the email address associated with the user’s account, and identity verification may be required before proceeding with the request. Users should be aware that Nurtem retains certain data where a lawful basis exists, including for record-keeping and transaction completion purposes.

​Your choices

Please remember to help keep the Site secure by never sharing your username or password. If you think your password may have been compromised, please change it immediately or contact Nurtem for additional assistance.

Nurtem may send you email communications periodically detailing new features or promotions on the Site. You may unsubscribe from these messages by using the link at the bottom of the email. We may also send you email messages about the status of your account or any notices as required by law. You may not opt out of receiving these administrative emails so long as you continue to use this voluntary service. If you wish to terminate your account, please contact us. Send a mail to support@nurtem.com.

​Your California privacy rights

​California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. If you are a California resident and would like to request this information, please submit your request in an email to privacy@nurtem.com/.

​​Privacy policy changes

Nurtem reserves the right to change this Privacy Policy, from time to time, due to modifications to the Site’s features and functionality. We will post any changes here and indicate the new effective date of the Privacy Policy at the top of the document. We encourage you to review the Privacy Policy for any updates while you are an active User of the Site.

​​Users outside the United States

​The Site is hosted in the United States and is governed by United States law. If you are using the Site from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located and our databases are operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using the Site, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in our Privacy Policy.

​Contact information

​Questions regarding this Privacy Policy should be directed to

support@nurtem.com